Maple Customer Service

Maple Customer Service

Exceptional service ― every step of the way

Maple Customer Service

DIAMOND ROUTE EXPERIENCE

Our Diamond Route programme is designed to manage the complete project, from concept to final installation.

It is a process, document control and communication framework for even the most complex solar shading installations.

Many companies strive to provide exceptional service for their clients. At Maple, we also want to ‘delight’ you at every stage ― with processes, communications and project management that are all focused on your requirements.

Exceptional service, tailored to your project
The Diamond Route experience provides peace of mind and keeps you informed on the progress of projects with messages and alerts.

Relevant, timely and accurate
We tailor our communications to meet the unique requirements of every construction project ― and every client. But every message or contact will always be:

• Relevant ― the information you need on the project
• Timely ― exactly when you need to be informed
• Accurate ― the right level of detail and precision

Satisfaction scoring
By monitoring performance across key areas (such as design services, project management, onsite cleanliness and customer satisfaction) we are able to ensure consistent quality in the service we offer. We use a Net Promoter Score (NPS) to measure our customers’ experience, and consistently achieve scores of more than 90% across all performance areas.